Reservation Agent

Key Responsibilities

• Handle new reservations, amendments, cancellations and guest enquiries.
• Manage bookings through Property Management Systems (PMS) and online booking platforms.
• Ensure rates, availability and guest details are accurately updated.
• Coordinate with Operations and Housekeeping for guest arrivals and special requirements.
• Respond professionally to guest calls, emails and booking requests.
• Maintain accurate reservation and guest records.

Requirements

• Previous experience in reservations, holiday homes, hotels or hospitality.
• Good knowledge of PMS / reservation and booking systems.
• Strong communication and customer-service skills.
• Good computer and administrative skills.
• English is mandatory; Arabic is preferred.
• UAE holiday-home/hospitality experience is preferred.
• Male/Female candidates can apply.